Frequently Asked Questions
Everything you need to know about your Essence beauty haul.
Are your products cruelty-free?
Yes, Essence is 100% cruelty-free. We never test our products or ingredients on animals, and we are proud to be PETA-certified.
When will my order arrive?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. If you are unhappy with your purchase, please contact our support team to initiate a return.
Do you offer vegan options?
Absolutely! A large majority of our product range is vegan-friendly. You can find specific vegan labels on the product pages and packaging.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How can I find the right shade for my skin tone?
We provide detailed shade descriptions and swatches on every product page. If you need further assistance, our digital shade-finder tool can help you match your perfect tone.